Delivery & Returns
Thanks for shopping with ViralArb. Rest assured we plan on turning around your order as quickly as possible!
Our orders are shipped and delivered on business days; public holidays are excluded.
Within America we send your order via USPS. Standard delivery within USA typically takes 1-3 business days, depending on where you reside. The orders are shipped from New York so allow more time if you are in CA, OR, or far Washington.
We do cater for those last-minute, I-need-it-yesterday orders – just select the express shipping option and you’ll have your order in about 1-2 business days.
Here is a guide to how long delivery will take and how much it will cost. Charges indicated are in US Dollars. Displayed costs include GST.
If you have any further questions in relation to shipping, you can contact us via filling out the ‘Contact Us’ form.
Returns
In the event that you need to return a product, we have tried to make the process as painless as possible. Please contact customer care so we can get you sorted.
| DESTINATION | STANDARD | EXPRESS |
| USA | 3-6 Business Days | 1-3 Business Days |
| Orders less than $80 | $8.80 | $12.00 |
| Orders greater than $80 | FREE | $12.00 |
| DESTINATION | STANDARD INTERNATIONAL AIR |
| EU | 3 – 10 Business Days |
| Orders less than $100 | $18.00 |
| Orders greater than $100 | $23.00 |
| DESTINATION | STANDARD INTERNATIONAL AIR |
| Australia | 3 – 10 Business Days |
| Orders less than $100 | $18.00 |
| Ordres greater than $100 | $23.00 |
| DESTINATION | STANDARD INTERNATIONAL AIR |
| Asia /Pacific | 3 – 10 Business Days |
| Orders less than $70 | $22.00 |
| Orders greater than $70 | $28.00 |
| DESTINATION | STANDARD INTERNATIONAL AIR |
| Everywhere Else | 3 – 10 Business Days |
| Orders less than $100 | $25.00 |
| Orders greater than $100 | $32.00 |